(Re)discover the power of SMS
SMS is a direct and effective means of communication, reaching a large number of people in a matter of seconds.
Used for marketing campaigns, transactions or conversational exchanges, it offers particularly high open and read rates.
A channel rightly in demand
Versatile and tailored to your needs
SMS is a simple, effective and universal communication channel that can be used in a wide range of situations. Whether to communicate promotional information, transactional messages or to engage in conversations with your customers, SMS is a versatile tool that can meet all your needs.
Send out special offers, announce new product launches, invite customers to events, etc.
Promotional SMS is an essential solution for mass campaignsWhether for promotions or customer loyalty. By sending exclusive offers, personalized invitations or event reminders directly to your customers’ phones, it guarantees immediate visibility.
In fact, there’s a reason why this format is so popular. The sense of urgency it creates encourages customers to act immediately.
It’s ideal for turning loyal customers into ambassadors, or for re-engaging less active customers.
What’s more, our database rental system lets you segment new audiences according to socio-demographic criteria, so you can optimize the impact of your campaigns by targeting precisely the right recipients.
Notify your customers of changes, send order confirmations, validate payments, etc.
Short but essential messages: that’s what transactional SMS is all about.
They play a crucial role in the customer journey by providing information on :
- order confirmation and payment,
- status and tracking of deliveries,
- details of bookings and appointments
- or security alerts and authentication notifications.
It reassures your customers with clear, precise information in real time. What’s more, with an opening rate of 95% within 5 minutes of receipt, it guarantees rapid transmission of information. Immediacy is its trump card.
Beyond its practical, instantaneous aspect, transactional SMS significantly enhances the customer experience. Its short format and seamless integration into an omnichannel strategy make it the tool of choice for reaching your customers.
Develop and improve your customer relations by interacting with them easily and interactively.
With conversational SMS, it’s not just about informing, it’s about exchanging. You can answer your customers’ questions directly, receive customer feedback and take part in interactive surveys, or even allow your customers to book appointments or restaurant tables by SMS.
Imagine a customer asking for more information about a product. An advisor can reply directly by SMS, making the experience more fluid and personalized.
This SMS solution creates immediate proximity and strengthens loyalty. When customers feel listened to and supported, they are more inclined to trust you.
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SMS campaigns tailored to each sector
In retail, SMS is an excellent way to capture your customers’ attention when you need it most. An urgent promotion, a flash sale or an exclusive offer are all opportunities to boost your sales.
In fact, there’s nothing more effective than reminding a customer that a product they’ve been waiting for is back in stock, or that an exclusive promotional offer is on its way. Visit SMS marketing enables you to maintain direct contact with your customers, and increase conversions by prompting them to take action. This is a major asset, especially in the retail and e-commerce sectors.
In retail, SMS is an excellent way to capture your customers’ attention when you need it most. An urgent promotion, a flash sale or an exclusive offer are all opportunities to boost your sales.
The medical field is no exception to the effectiveness of SMS marketing marketing. Here, the tone is obviously more sober, and the aim is above all to simplify your patients’ lives. By sending appointment reminders or offering post-consultation follow-up, you show your care and commitment to their well-being.
These simple but effective messages provide reassurance, while reducing the number of no-shows at medical appointments, for example. In addition to their practical benefits, these uses considerably simplify administrative management.
In this sector, safety and speed are top priorities. Visit SMS campaigns campaigns send :
- notifications of unusual movements,
- account alerts
- or verification codes to reinforce authentication.
As well as being practical, these messages inspire confidence in customers, enabling them to react immediately in the event of a problem.
đ Discover our solutions for the financial sector
The medical field is no exception to the effectiveness of SMS marketing marketing. Here, the tone is obviously more sober, and the aim is above all to simplify your patients’ lives. By sending appointment reminders or offering post-consultation follow-up, you show your care and commitment to their well-being.
These simple but effective messages provide reassurance, while reducing the number of no-shows at medical appointments, for example. In addition to their practical benefits, these uses considerably simplify administrative management.
Delivery and logistics companies know that good tracking is essential to customer satisfaction.
With an SMS SMS campaign campaign, you can give details of delivery times, notify shipment status or manage last-minute changes.
What’s more, soliciting feedback after a delivery is a way of creating a bond and improving service quality.
Customer interaction: going beyond the single message
The SMS has come a long way. It’s no longer just a matter of sending a message promotionalbut to create a real interaction, where each exchange strengthens the customer relationship.
Use SMS to obtain customer feedback
Gathering feedback from your customers is a key step towards improving your services and fine-tuning your marketing strategy. SMS, and in particular Enriched SMSoffer an effective, non-intrusive solution for obtaining this feedback quickly through satisfaction surveys.
Create loyalty campaigns based on engagement
A personalized SMS always makes a difference. Customers really appreciate the attention you give them, especially if they perceive it as something dedicated solely to them. A message to wish them a happy birthday? An exclusive discount to thank them for their loyalty? A unique promo code? These little attentions, sent via a SMS sending software software to maintain a strong, lasting bond.