{"id":39725,"date":"2023-04-25T14:31:58","date_gmt":"2023-04-25T12:31:58","guid":{"rendered":"https:\/\/www.m-target.com\/conversational\/"},"modified":"2025-09-11T20:41:53","modified_gmt":"2025-09-11T18:41:53","slug":"conversationnel","status":"publish","type":"page","link":"https:\/\/www.m-target.com\/en\/solutions\/usage\/conversationnel\/","title":{"rendered":"Conversational"},"content":{"rendered":"\t\t
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Engage your customers with conversational messaging<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Forget about simple one-way messages and discover a new way of communicating with your customers.
Thanks to the power of RCS and messaging apps like WhatsApp, you can now create dynamic, automated and engaging conversations.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The benefits of conversational messaging<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The use of conversational messaging offers brands a modern and effective approach to interacting with their customers, strengthening their relationship, improving customer satisfaction and stimulating business growth.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\tGreater commitment\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t
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Conversational messaging makes it possible to engage customers interactively and dynamically. By offering a fluid conversational experience, brands can generate interest and encourage interaction. <\/p>\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tPersonalization\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t
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Using available customer data, it is possible to tailor messages and responses to individual preferences, offering a personalized and relevant experience.<\/p>\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t
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\n\t\t\t\t\t\t\t24\/7 customer service\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t
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Offer 24\/7 customer service. This means your customers can interact with you at any time, easing the burden on your after-sales service, improving customer satisfaction and strengthening the relationship of trust. <\/p>\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n\t\t

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\n\t\t\t\t\t\t\tSpeed and convenience\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t
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Conversational messaging enables fast, convenient exchanges. Customers can ask questions, obtain information and solve problems in real time, without having to go through long, complex processes. <\/p>\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n\t\t

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Strengthen your customer relations<\/font><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Create an exceptional customer experience, strengthen loyalty and increase your sales impact.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t

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White paper on conversational messaging<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To find out more about all the features and benefits of Time2Chat, Rich Communication Services and WhatsApp Business, download our white paper. \ud83d\udc47<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\n\t\t\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tDownload the white paper\t\t\t<\/span>\n\t\t<\/span>\n\t<\/a>\n\n\t\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Mockup\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t
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Which solution to choose?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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There’s a solution for every need, so take a look at our comparison.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t

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RCS<\/span><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tFeatures in the native SMS application\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tFor Android and iOS\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tPayment from the native application\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tAvailable in around 60 countries\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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WhatsApp Business<\/span><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tWhatsApp application features\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tSuitable for all smartphones: Android and iOS\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tPayment from WhatsApp\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tAvailable in almost all countries\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Time2Chat<\/span><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tFeatures in the native SMS application\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tSuitable for all smartphones: Android and iOS\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tA virtual number (09) is assigned to you\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tVoice and SMS from the same virtual number\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t
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Easily integrate our products into your applications<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Whether you’re an SME, an international company, a franchise or a solution reseller, we offer you customized solutions tailored to your organizational and technical needs and specificities.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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You can access our solution at any time via a secure Web interface. This is the ideal solution if you don't need to set up a technical integration, or if you want to get your first campaigns up and running quickly. This option is fast and easy to use, allowing you to grow with your needs over time. <\/p>

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\n\t\t\t\t\t\t\tAPI connection\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t
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If you need to integrate our solution into your existing system, our API is the ideal solution.
This option is particularly suitable for companies with high volumes of SMS messages to send, and enables full automation and personalization of message delivery.<\/p>

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\n\t\t\t\t\t\t\tCRM integration\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t
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We offer dedicated connectors for integrating our solution directly into your technical infrastructure, which is particularly useful if you want to automate SMS dispatches linked to specific events. Connect our solution to numerous CRMs such as Salesforce, Adobe Campaign, Selligent, etc. <\/span><\/p>

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\n\t\t\t\t\t\t\t

You can access our solution at any time via a secure Web interface. This is the ideal solution if you don't need to set up a technical integration, or if you want to get your first campaigns up and running quickly. This option is fast and easy to use, allowing you to grow with your needs over time. <\/p>

Find out more<\/a><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n\t\t

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\n\t\t\t\t\t\t\tAPI connection\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t

If you need to integrate our solution into your existing system, our API is the ideal solution.
This option is particularly suitable for companies with high volumes of SMS messages to send, and enables full automation and personalization of message delivery.<\/p>

Find out more<\/a><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n\t\t

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\n\t\t\t\t\t\t\tCRM integration\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t

We offer dedicated connectors for integrating our solution directly into your technical infrastructure, which is particularly useful if you want to automate SMS dispatches linked to specific events. Connect our solution to numerous CRMs such as Salesforce, Adobe Campaign, Selligent, etc. <\/span><\/p>

Find out more<\/a><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n\t\t

\n\t\t\t\t<\/div>\n\t\n\t\t\t<\/a>\n\n\t\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t
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Discover our products and solutions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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To find out more about our SMS or Rich SMS services, and how you can integrate these solutions into your systems, we invite you to explore the following resources.<\/p>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\tWhatsApp\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t
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Communicate via one of your customers' favorite messaging applications.<\/p>

Find out more<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n\t\t

\n\t\t\t\t<\/div>\n\t\n\t\t\t<\/a>\n\n\t\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tRCS\t\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t

Send media-rich messages and integrate advanced features.<\/p>

Find out more<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n\t\n\t\t

\n\t\t\t\t<\/div>\n\t\n\t\t\t<\/a>\n\n\t\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t
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You have a project<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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in mind?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Contact us!<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tTalk to an expert\t\t\t<\/span>\n\t\t<\/span>\n\t<\/a>\n\n\t\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<\/div>\n\t\t\n\n
\n \n
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\n <\/div>\n \n
\n <\/div>\n<\/div>\n \n\n
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Engage your customers with conversational messaging Forget about simple one-way messages and discover a new way of communicating with your…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":39863,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-fullwidth.php","meta":{"footnotes":""},"class_list":["post-39725","page","type-page","status-publish"],"yoast_head":"\nConversational marketing: messaging solutions - M-Target<\/title>\n<meta name=\"description\" content=\"Discover how our mobile messaging solutions (SMS, RCS, Time2Chat, WhatsApp) can improve your communication.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.m-target.com\/en\/solutions\/usage\/conversationnel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conversational marketing: messaging solutions - 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